At Conference Center Consulting Group, we manage your asset to grow revenues, reduce expenses, and increase customer satisfaction.
Revenue Growth occurs from rate improvement and occupancy growth. We utilize multiple processes to achieve these goals, including the following.
Annual Business Plan
Capital Expense Planning
Guest Satisfaction Program
Expense Reduction is accomplished through a thorough operations analysis. The process includes a departmental examination and the development of a “process map” (tracking an event from the initial customer inquiry to group check out). This exercise identifies opportunities for financial and customer service improvements.
CUSTOMER SATISFACTION IMPROVEMENT
Customer Satisfaction Improvement utilizes data to assess current customer satisfaction and determine opportunities for improvement.